We're hiring a Debt Recovery Handler to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.
Key Responsibilities:
- Execute collection activities following company policies and procedures.
- Handle arrears cases to update agreements, focusing on achieving positive customer outcomes.
- Perform inbound and outbound collection calls, keeping accurate records of every interaction.
- Communicate with customers through letters, emails, and texts, ensuring detailed record-keeping.
- Maintain performance levels as expected and comply with all procedures.
Essential Experience:
- Worked in a customer services environment, ability to control a call
- Understanding of financial services
- Ideally experience in claims/collections role
Operating Hours:
Mon-Fri 08:00-20:00
Weekends – 09:00-18:00
Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training