Who are we?
Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
We have an exceptional opportunity for a Claims Handler to join our Birmingham team. As a Claims Handler, you will play a vital role in delivering detailed and efficient claims service to our clients. With your proven expertise in commercial claims handling, you will have the autonomy to manage a portfolio of claims from start to finish, ensuring the best possible outcome for our customers.
The Role:
Handle commercial claims from start to finish, demonstrating your expertise in insurance policies, coverage types, and claims procedures. Your accurate evaluation and processing of claims within specified timelines and guidelines will ensure the smooth resolution of each claim.
Collaborate closely with different teams within our company and external vendors to facilitate timely and efficient claims resolution. Your strong communication and coordination skills will be key in achieving positive outcomes.
Apply your analytical skills to analyse claims data, identify trends, and develop strategies to reduce risk, enhance our overall claims management processes, and decrease claim frequency.
Foster positive relationships with clients, brokers, insurers, and industry partners, dedicating yourself to improving customer satisfaction. Your commitment to excellent service will strengthen our reputation in the industry.
Stay ahead of industry trends, regulatory changes, and emerging technologies to drive innovation in our claims handling processes. Your proactive approach will enable us to make informed decisions and continuously improve our services.
Present reports and presentations that highlight key performance indicators, demonstrating your ability to effectively communicate complex information to different individuals or groups involved.
Conduct on-site visits to clients in the event of a loss, investigating circumstances and building robust claims that lead to swift and favorable conclusions.
Negotiate with insurers to secure the best possible settlement terms under the policy, showcasing your advocacy skills and commitment to achieving optimal outcomes.
Knowledge:
Strong understanding of commercial insurance policies, coverage types, and claims procedures is needed for this role.
Brokerage experience is a must-have to ensure comprehensive comprehension of the industry.
Your expertise in client relationship management is crucial in building and maintaining positive connections with our clients.
Understanding of general and legal principles of insurance will further enhance your effectiveness in this role.
Familiarity with relevant regulatory and legal frameworks is important to ensure compliance and adherence to industry standards.
Skills:
Your exceptional analytical, problem-solving, and decision-making skills are important for effectively handling claims.
Excellent communication, negotiation, and interpersonal skills are important for effectively maintaining relationships with different individuals involved.
A customer-focused approach will be instrumental in delivering exceptional service to our clients.
Your ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment will contribute to your success in this role.
Confidence, assertiveness, and resilience under pressure will enable you to navigate complicated situations with ease.
Your experience in providing care, offering emotional support, guidance, and reassurance to clients in difficult or distressing situations, is highly valued.
Qualifications:
GCSE Maths and English (or equivalent) are required for this role.
A level qualification is desirable.
Possession of CII & CILA certifications is considered an asset.
Who we're looking for
At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other, in the small everyday moments and the bigger challenges
We are determined to make a positive difference, at work and beyondWhat do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work - and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion
At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world