Mortgage Administrator - Chester, UK (onsite)
About Us
Green Mortgages stands at the forefront of the mortgage brokerage industry, renowned for our commitment to delivering innovative financial solutions with integrity and excellence. We specialise in providing personalised mortgage and protection advice, helping our clients secure their future with confidence. Our dedication to superior customer service and innovation drives us to constantly seek out new ways to support our clients' financial well-being.
The Mortgage Administrator Role
We are currently looking for a diligent Mortgage Administrator to join our team and play a key role in managing the mortgage application process from initiation to completion. This position is ideal for individuals who excel in communication, organisation, and demonstrate a proactive approach to problem-solving. As a Mortgage Administrator, you will be directly involved in supporting our clients through their mortgage journey, ensuring a smooth and efficient process. No prior qualification is required as comprehensive training will be provided, making this an excellent opportunity for those keen to develop a career in the financial services industry.
Key Responsibilities of the Mortgage Administrator role
Act as the primary point of contact for clients, providing timely updates and responding to inquiries throughout the mortgage application process
Liaise with mortgage advisors, lenders, and solicitors to ensure all necessary documentation is accurately processed and submitted
Manage the administration of mortgage applications, including the preparation of application forms, collation of supporting documents, and monitoring of application progress
Utilise organisational skills to maintain accurate and up-to-date client records, ensuring compliance with data protection regulations
Demonstrate initiative in identifying and resolving potential issues that may arise during the application process, ensuring minimal disruption to the client experience
Support the team in achieving service excellence by contributing to process improvements and sharing best practices
Stay informed of changes in mortgage products, lending criteria, and regulatory requirements to effectively support clients and advisors
Experience/Qualifications of the Mortgage Administrator role
Strong communication and interpersonal skills, with the ability to engage effectively with clients and colleagues
Excellent organisational and time-management skills, with a keen attention to detail
A proactive approach to problem-solving, with the ability to work independently and as part of a team
No specific qualifications required as full training will be provided
A genuine interest in the financial services industry and a commitment to delivering outstanding customer service
Why Join Us?
Competitive salary and opportunities for professional development
Comprehensive training program to support your career growth in the financial services industry
A supportive and collaborative work environment within a leading mortgage brokerage firm
A 4-day working week with 1-day working from home, promoting a healthy work-life balance
A dynamic and inclusive culture that values innovation, integrity, and excellence
If you are passionate about starting or growing your career in the financial services industry and possess the skills we are looking for, please send your CV and a brief cover letter explaining why you are the ideal candidate for this role