Why is this a good opportunity?
Join a dynamic team, where you will play a crucial role as an Income Recovery Officer, reporting directly to the Director. As part of a tight-knit team including experts in property acquisition, they'll collaborate closely with other departments to ensure timely rent collection and prevent substantial rental debts. This opportunity isn't just about numbers; it's about making a real impact in the community by upholding ethical standards and ensuring financial stability for all.
Responsibilities:
Collect rents and charges from tenants in accordance with lease agreements, ensuring timely payments.
Analyse arrears reports and escalate serious issues promptly to management.
Keep accurate records of all communication and actions regarding tenant accounts.
Identify late payers and escalate as needed, following debt recovery procedures.
Reconcile tenant ledgers and issue final letters as necessary
Prepare documentation for enforcement agents/solicitors as requested. Requirements:
Previous experience in credit control, preferably in social housing income recovery.
Strong communication skills, both verbal and written, with the ability to remain calm in difficult situations.
Attention to detail and ability to work under pressure while managing competing demands.
Flexible and proactive approach, able to work autonomously or as part of a team.
Proficient in Excel and IT Benefits:
Competitive salary based on experience.
25 days holiday + Bank Holidays
Company Pension
Private Medical Insurance
Enhanced Maternity Pay
Hybrid Working Please apply today if you are interested