At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you!
More about your role:
This is an exciting role in a business area going through a significant period of transformational change as we aim to improve to the lives of our Customers. If you have the right experience and want to make a difference to Communities, this could be perfect opportunity for you.
As the National Customer Complaints Manager, you will:
Oversee day-to-day governance and performance metrics in the complaints operation.
Ensure key customer and regulatory metrics are met, including time to resolution and fair outcomes.
Lead, support, and develop our leadership and frontline teams to maintain a customer-centric approach.
Drive performance improvements and enhance our complaint resolution process through innovative technology and effective customer segmentation.
Collaborate with wider teams to manage regulatory KPI's and ensure compliance with all legal and statutory requirements.
At Places for People, we prioritise our dedication to safer recruitment. Therefore, a basic DBS check is mandatory for this position.
This is a Hybrid role based our of our Preston office 2/3 times per week.
More about you:
We are looking for applicants who share our passion for customer excellence. You will live and breathe our people and customer promises, embedding these into your day-to-day decisions.
To be successful in this role, you will need:
Experience managing large operational teams.
Experience driving performance and achieving commercial, customer, and colleague KPI's.
A background in senior leadership within a regulatory sector.
Strong analytical skills and a proven track record in leading change.
Excellent communication skills and the ability to influence positively.
If you're passionate about making a difference and want to be part of a supportive, vibrant team, we'd love to hear from you.
The benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
Competitive salary, with a salary review yearly
Pension with matched contributions up to 7%
Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
Training and development
Extra perks including huge discounts and offers from shops, cinemas and much more.
Our stance on Diversity & Inclusion
As the UK's leading Social Enterprise, we understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on (email address removed).
If you are a recruitment agency please note we operate a PSL and do not take cold calls