Customer Service Advisor - Office based - Hinckley
£23,000 + benefits
Are you a highly organised individual with excellent communication and customer service skills? Our client is seeking a talented Diary Planner to join the Account Management team in providing excellent Customer Service within a fast paced environment. Want to hear more?
Day-to-Day:
To contact existing clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines
To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
To deliver the administrative duties for the department including rescheduling appointments
To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
To understand all client databases and systems in order to adequately investigate and respond to the client.
Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.
Review of client service issues in order to produce an effective handover where applicable to Credit Control.
Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
To receive client and consultant telephone calls and resolve queries, service issues and retention opportunity requests.
You:
A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
A team player
Ability to work in a fast paced environment.
Strong time management skills.
Adynamic and flexible approach, as well as the ability to work under pressure.
47729EBR2
INDHIN