Job Title: Complaints Officer
Location: St Helens, UK
Job Length: Temporary job until October 2024
Salary: £33,232
Job Description:
Building Careers UK are seeking a dedicated Complaints Officer on behalf of one of our main Social Housing clients within the North-West to manage customer complaints across various service areas. This role involves handling complaints with empathy and objectivity, ensuring compliance with our Complaints Policy and Procedure, and responding to MP inquiries promptly.
Key Responsibilities:
Manage and investigate customer complaints thoroughly.
Ensure effective resolution and timely responses.
Record, monitor, and report on complaint progress.
Support Customer Service Advisors in logging complaints.
Identify and share learnings to drive service improvements.
Meet customers face-to-face when necessary.
Adhere to Health & Safety, Equality & Diversity, and Safeguarding policies.Qualifications and Skills:
Relevant professional qualification (e.g., CIH Level 3 or willingness to work towards it).
Proven experience in a customer-focused environment.
Knowledge of Housing Ombudsman's Complaints Handling Code.
Strong communication, problem-solving, and decision-making skills.
Ability to handle challenging situations with sensitivity and empathy.
Proficiency in IT systems, including Microsoft Office.
Attributes:
Ability to manage change and lead improvements.
High motivation and resilience.
Strong interpersonal skills and ability to influence others.
Financial and risk management experience.How to Apply:
Feel free to contact our consultant Danielle Nicholls below
Give us a call at (phone number removed).
This position may not be for you, but feel free to call in for a quick chat so that we can find you more relevant work with some of our other colleagues.
Building Careers UK are specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website
We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.
INDC