Customer Service Administrator
Imperial Recruitment Group are delighted to announce that we are working in partnership with an Engineering business who are recruiting for Sales Administrator
Salary: £23,569 per annum + Bonus
Contract Type: Permanent
Location: Stockton
Hours: Full Time
Job Purpose: To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers through verbal and written communication.
Responsibilities:
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Accurate completion of day-to-day activities.
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Manage the service book, service call traffic and planning of all aspects of the services we offer.
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Liaise with factories and suppliers ensuring customer service excellence.
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Support the Finance department to ensure payment / credit terms are adhered to.
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Complies with financial regulations, policies, and controls.
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Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.
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Ensure service targets and KPI’s are achieved, and expectations are met with optimum levels of quality & service delivery.
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Ensure accuracy and quality of all processes.
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Prioritise workload and demand from internal and external requests.
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Ensure the delivery of quality customer service.
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Support any escalations with a one call resolution.
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Continuously monitor own performance for maximum efficiency
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Work with other all departments within Home Solutions to ensure a collaborative approach is given to deliver the requirements (e.g., Finance, HR, IT, Technical, SHEQ, Process)
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Maintain customer relationships across all of our customers and escalate concerns where necessary.
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To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
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To follow health, safety and environmental guidelines and procedures in respect of personal and department activities
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To support holiday cover for the Sales Operations Manager when required
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Carry out any other reasonable duties requested.
Essentials:
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Demonstrable experience of prioritisation
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Demonstrable experience of handling telephone calls preferably within a call centre or help desk role.
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Demonstrable experience of planning and managing operational processes for maximum efficiency and productivity
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High standard of IT literacy including accounting software, MS Office, advanced Excel skills.
For more information please contact Imperial Recruitment Group