Resident Liaison Officer (RLO) – Property Services Experience
Driving licence is essential!
The Role:
We are looking for an RLO to work with one of the UK’s leading property services companies. You must be compassionate and have experience within a background in property services, you will be working on a social housing decarbonisation fund which includes Retrofit – EWI, IWI, windows and roofing based in Staines valued at £6m p/a.
Responsibilities:
-
Serve as the primary point of contact between residents and the construction/property services team.
-
Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable.
-
Address and resolve resident concerns and complaints promptly and professionally.
-
Coordinate access to properties for inspections, repairs, and construction activities.
-
Assist in organising and conducting resident meetings, forums, and events.
-
Maintain accurate records of resident interactions, feedback, and resolutions.
-
Support the project team in ensuring minimal disruption to residents during construction and maintenance activities.
Requirements:
-
Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry.
-
Excellent communication and interpersonal skills.
-
Strong problem-solving abilities and a customer-focused attitude.
-
Ability to manage multiple tasks and prioritize effectively.
-
Familiarity with property maintenance, construction processes, and relevant regulations.
-
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
-
Competitive salary
-
Health and wellness benefits
-
Opportunities for professional development
-
Collaborative and supportive work environment