Our client is seeking a skilled Trade Parts Advisor to join their busy team in Croydon.
You will be a vital link between customers and the business, playing a key role in providing exceptional service and support.
Responsabilities
Maintain accurate records in the CRM system
Handle customer sales orders and queries professionally
Upsell products and services to achieve sales targets
Escalate issues to senior advisors or management as needed
Look up and pre-pick customer parts orders
Ensure customer satisfaction through follow-up calls
Follow company policies in all customer interactions
Stay updated on products, services, and policies
Requirements
Strong problem-solving, decision-making, and planning skillS
Customer-focused with excellent communication abilities
Experience with data management systems such as Kerridge, CDK, KEYLOOP
The Package
Basic salary: £27,000 - £28,000 + £35,000 OTE
Working hours: Monday - Friday 7:30am - 5:30pm
Application
Apply now with your CV if this role is for you!
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