The role
To develop and enhance all aspects of Controls and Governance for Client Services on behalf of HDI Global UK & Ireland Branch. The overall goal being to ensure an effective and efficient operational service provided to the organization.
This includes driving process innovation & improvement by working towards standardized and harmonized processes, executing and analysing reports across all aspects of the Client Services team. In addition, developing the Operations Academy, participation in Home Office initiatives, assisting in completion of testing for new system releases.
Key accountabilities
Client Services reporting
Assist with reviewing and analyzing reports across a number of key areas to ensure data quality standards are maintained and improved where possible
GDPR reporting ensuring regulatory standards are adhered to in a timely manner.Process improvement & Innovation
Assist with reviewing current departmental processes with a view to developing more efficient and effective practices
Support in the development of new solutions to enhance data quality & efficiencyOperations Academy
Assist with the creation of defined career path for Client Service colleagues
Liaise with other departments in the branch to understand and record skills & abilities to ensure career progression in achievedPeer reviews
Carry out daily reviews of entries made to company systems to ensure data accuracy and any queries raised with relevant departmentsRegulatory reporting
Assist in the completion, review & submission of regulatory reporting to relevant authoritiesHome office initiatives involvement
Support in Home office meetings across a number of ongoing initiatives
Involvement & interaction in new initiatives with Home Office & international branches
Key Result areas
Adherence to (and/or improving) SLA's or servicing times
Improvements in in transactional times for processes
Data quality report scores for UK and Ireland
Insurance Operations - On time delivery of all internal and external reporting requirements
Digital Transformation and Innovation - Effective support of all Insurance Operations relevant ARTs and process transformation initiatives
Regulatory compliance - both Internal & External operational complianceSkills & experience
Some previous insurance experience with some knowledge of policies
Excellent communication skills
Highly numerate
Open to change
Able to organise own workload effectively to meet service standards
Deadline focused; able to work under pressure to meet tight deadlines
Accuracy and attention to detail
Competent user of Excel & WordOther
As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.
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