Trainee Money Advisor
Bedford (Hybrid)
£24,175 per annum plus car allowance
Permanent
Full time (37 hours per week)
Monday – Friday 9.00am - 5.00pm (Some flexibility available)
We are currently seeking for a Money Advice Trainee to join a busy Money Advice Team working in Housing. You will get to study all aspects of welfare benefits and debt advice to gain the knowledge needed to support our customers to help them to avoid financial difficulties.
Empathetic and proactive in your approach you will work with residents at high risk of financial difficulties to sustain tenancies and prevent homelessness.
You will be required to work from home and from our head office in Bedford, and on occasion visit residents. It is essential to hold a current driving and vehicle for this purpose.
What you will be doing:
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·Attend training as and when provided to enable you to:
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Understand the financial needs of our customers and the organisation.
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Raise awareness of financial capability and guide customers to make better financial decisions.
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Develop and implement strategies to maximise a customer’s income including the take-up of welfare benefits and/or debt and employment advice.
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Manage a personal caseload of Debt & Benefit issues for bpha’s residents and provide casework support to appropriate colleagues.
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Effectively advise, support, and guide customers in a timely, empathetic manner to reduce debt and the negative impact on the customer.
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Research any legal challenge to negative benefit decisions.
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Collate and prepare evidence in order to provide representation for tenants in court and at welfare benefit tribunals
We’d love to meet someone with:
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Confident communication skills with the ability to manage a high and varied workload.
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Willingness to learn
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Customer focussed experience of giving advice.
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Experience of case management.
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Empathic and understanding nature.
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Amongst what we offer you is:
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28 days holiday PLUS Bank Holidays
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A generous contributory pension scheme
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Private health care
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Free life assurance
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Access to an extensive suite of wellbeing services and tools including a digital gym
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Opportunities for learning and development
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Discounted gym membership
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Retail discount scheme
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Hybrid Working
Please note the successful candidate will need to complete an enhanced DBS application.
Closing date: 7th September 2024
Interview date: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible