A Customer Service Administrator is required to join a busy department based in Kirkby-in-Ashfield on a temporary basis. The successful candidate will provide and efficient and effective administrative service in support of the Housing Repairs department which will include the following duties:
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Receive, record, diagnose and prioritise enquiries, including repairs orders
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Schedule appointments
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Report any repairs, maintenance, health and safety hazards and customer enquiries accordingly
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Maintain an effective and efficient data filing and management information system
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Liaise with suppliers and subcontractors to order, store and issue materials
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Develop and maintain good working relationships with tenants, leaseholders, residents and service users
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Process orders and invoices
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Undertake a range of general administrative duties such as, filing, writing letters, minute taking etc.
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Handle routine face to face and telephone enquiries
Key Skills:
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Excellent communication skills - verbal and written
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Excellent interpersonal skills - face to face and telephone based
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Minute taking experience is desirable however not essential