Home Mortgage Service
Northampton - Hybrid working
Salary starting from £23,500
Full time permanent
At Nationwide you will be working as a Telephony consultant, you will play a key role handling inbound calls within Nationwide's Mortgage Services team. You will be answering member calls for post completion mortgage accounts.
The role is a full-time position, working 35 hours per week between Monday and Saturday and this will require you to attend the office 2 days a week after training has been completed. Training will be the first 8-10 weeks and this will be full time 9-5 within the office.
We will be running an Assessment Centre for this position, therefore you must be available to attend our Northampton office on the week commencing 26th August.
About you
You will discuss a range of services including advocating self-serve through our online services and support the member through their journey.
If you have the passion to provide an exceptional, memorable and legendary service to our members, then this role is for you.
Skills we require:
Be competent in using differing IT systems.
Have experience working in an inbound call centre environment or face to face customer service Thrive in a target driven environment.
Be Customer focused, a quick learner, a good communicator Work both individually and as part of a team.
Be able to show empathy and sympathy using the tone of your voice.
We're also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We'd love to hear about:The extras you'll get
A personal pension - if you put in 7% of your salary, we'll top up by a further 16%
Up to 2 days of paid volunteering a year.
Life assurance worth 8x your salary.
A great selection of additional benefits through our salary sacrifice scheme.
Access to an annual performance related bonus.
Access to training to help you develop and progress your career.
Wellhub - Access to a range of free and paid options for health and wellness.
25 days holiday pro rata.If this sounds like something you would be interested in applying for, then please do apply now!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application