Job description
Our client, a prestigious Automotive Production company based in Smethwick are looking for someone to join their team as a Customer Sales Advisor.
The Role:
· Complete telephone and email sales enquires.
· Deal with customer queries efficiently and effectively or escalate where necessary.
· Input customer orders and raise delivery notes to ensure on-time order delivery.
· Arrange the collection of returning goods from customer premises.
· Upon request, update customer order delivery status including live and outstanding deliveries.
· Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.
· Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
· Assist in populating and maintaining central customer database (CRM)
· Actively promote all company services and participation in sales promotions.
· Be flexible and willing to undertake tasks and roles, e.g., Parts + Service + Sales.
· Raise any concerns with the Office support manager as and when necessary.
· Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout.
· Input customer email/Elcome orders and raise delivery notes to ensure on-time order delivery.
· Arrange the collection of returning goods from customer premises.
· Monitor backorders and VORs and input into production to expedite overdue orders.
· Produce accurate export documentation and invoices to enable timely payment from customers.
· Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc.
· Telephone liaison with overseas sales offices & foreign customers as necessary
· Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required.
Requirement/Experience/Competence/Qualifications:
· Proven experience working within in a fast-paced telephone sales environment
· Proficiency in MS Office (MS Excel and MS Outlook in particular).
· A basic technical understanding of the products and services offered by Carwood Motor Units Limited.
· Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24
· Proven experience to work as part of a team.
· Attention to detail and problem-solving skills.
· Excellent written and verbal communication skills.
· Strong organisational skills with the ability to multi-task.
Displays a good attitude towards work, and the aims and objectives of the company.
Hours:
08:00 - 16:00 Monday - Friday
Job Type: Full-time
Pay: £24,000.00-£27,000.00 per year