UNLOCK YOUR BEST WORK LIFE
- make a difference for every patient
Due to the increase of treatments and care we give to patients, our professional and established Patient Pathway department is expanding and therefore have a new opportunity for an experienced and detailed Patient Pathway Coordinator to join the team on a permanent basis!
Are you a strong, detailed, organised and experienced Administrator who can work well on their own and as a part of a team?
Are you able to thrive in a fast paced and challenging environment, can you work well under pressure and do you have a keen eye for detail?
Are you keen to join an organisation where your work will make a difference to the lives of patients and will leave you feeling more fulfilled? If you have answered YES to the above, we have the opportunity for you to join our team based at our Practice Plus Group Birmingham Hospital and become a member of our welcoming team.
What you'll be doing
This will include taking ownership of the patient journey and pathways within a team of pathway co-ordinators – working together on certain specialties. You will be responsible for booking all types of appointments, answering phone queries and reviewing opportunities within the team to get patient pathways moving quickly.
You will provide an efficient and effective booking service to patients.
Answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments
Providing advice in all matters relating to patient’s appointments, both by telephone and face to face.
Contacting patients on internal waiting lists to offer earlier appointments.
You will process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives.
Helping to book theatre and outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists..
Operating an efficient Patient Administration System (PAS) to ensure the timely and accurate recording of administrative and clinical information.
Also monitoring daily out-patient clinic and theatre lists and ensure all patient notes are prepared appropriately and delivered to the relevant departments and units in advance of the appointments, and to review these lists to ensure they are up-to-date.
What we’ll look for in you
The role requires excellent communication skills and good organisational skills as well as good understanding of Microsoft Office applications and high level attention to detail.
You will have recent and relevant experience, who has excellent communication and interpersonal skills as well as the ability to work under pressure.
Just as important though is your flexibility, belief in teamwork and your ability to use your initiative, follow instructions and prioritise a busy workload.
Experience in an Administration environment
Team player
The ability to work on your own and as part of a team
Ability to be flexible with regard to working hoursWhat you can expect in return
An extensive range of wellbeing and lifestyle benefits
Outstanding long-term career opportunities
25 days annual leave that increases with service plus bank holidays
Annual pay reviews
Applicants must have the right to work in the UK