VRF 70490
Voids and Repairs Manager
Birmingham, B1
£45,760.00 (plus £1,680 car allowance)
37.5 hours per week
Permanent
About the role
We are a leading organization in the social housing sector, committed to providing high-quality housing and exceptional service to our residents. We are looking for a dedicated and resident-focused Voids and Repairs Manager to join our dynamic team.
As a Voids and Repairs Manager, your primary responsibility is to lead and develop the workforce, ensuring efficient management of void properties and repair processes. This role is essential for maintaining assets in strict compliance with the company's standards and prioritizing their swift readiness for occupancy. Your objective is to minimize rental income loss, optimize operational performance, and consistently deliver value for money within the organization.
Key Responsibilities:
Resident Focus: Maintain high tenant satisfaction by addressing repair issues promptly and effectively. Ensure transparent communication with residents regarding repair timelines and expectations.
Void Management: Minimize the time that properties stay vacant and ensure they are ready for occupancy swiftly.
Repair Processes: Streamline repair and maintenance scheduling to reduce downtime and improve turnaround times. Implement and maintain quality control measures to ensure repairs meet established standards.
Budget Management: Manage void and repair budgets effectively to ensure cost-efficient maintenance and minimize unnecessary expenses.
Vendor Management: Establish and maintain positive relationships with repair contractors and vendors to ensure efficient service delivery. Conduct regular contract meetings to proactively manage potential issues and resolve challenges.
Performance Reporting: Deliver monthly performance reports for senior management, including updates on KPI information and team effectiveness.
Compliance and Safety: Ensure all repairs and maintenance activities comply with relevant regulations and company standards. Uphold and enhance health and safety standards in all repair and maintenance activities.
Workforce Development: Promote employee growth and development through training and mentorship. Conduct one-on-one sessions with team members to provide feedback and training.
The benefits;
34 days annual leave, plus the option to purchase up to 5 additional days
Birthday leave
New Home leave
Life assurance (3 x salary)
Employee Assistance programme
Employee Wellbeing programme
Flexible Working options
About You
Proven experience in a similar role within the social housing sector or private sector.
Strong understanding of repair and maintenance processes.
Proficient in budget management and cost control.
Ability to collaborate with external contractors and in-house teams to ensure quality service.
Experience in project management, from initiation to completion.
Knowledge of health and safety regulations and their application.
Excellent customer service skills, including effective communication and issue resolution.
Ability to analyze data to improve operational efficiency.
Understanding of sustainable practices and their implementation.
About Us
Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
ensure our recruitment process is inclusive and accessible
communicating and promoting vacancies
offering an interview to disabled people
anticipating and providing reasonable adjustments as required
supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS)