Are you working within the Trade sales sector and looking for a new challenge? Perhaps an experienced heating engineer who wishes to move into more of an office-based role whilst still utilising your technical knowledge? Are you looking for a business who lead the way in their market whilst offering extensive training and development opportunities? If so, please read on!
A Technical Advisor is required for a leading UK business working across the heating and renewable market. This role is a perfect position for a Gas Engineer, plumber, heating engineer or someone from the Renewable and Heating industry who wishes to now work in an office and continue to use and fully utilise their industry knowledge. The position will see you providing technical support to the general public, engineers and installers for products both in and out of warranty.
Role Overview
Taking calls from engineers or installers on site for in warranty products, offering technical support and diagnosing faults whilst engineer is on site.
Issue jobs for products covered by the manufacturer’s warranty to either the engineer on site or for customer services to allocate.
Dealing with customer/installer complaints, offer solutions and make decision. Deal with the issue as diplomatically as possible.
Logging calls onto the database by leaving notes for every conversation we have with the end users, Installers and engineer when discussing issues with products under warranty.
Answer technical related emails that are sent into the departments email address.
On the rare occasion that an end user or installer comes into the office, offer face to face technical advice.
In busy periods, take calls from the call log and prioritising these calls in order of, onsite, warranty, non-warranty etc.
Monitoring fault trends and communicating within the department mainly in the 5-minute meetings. Ensure these issues are recognised and actioned, if necessary, i.e. concern notice to Manufacturing dept.
Input job sheets onto the customer database and filing them into the relevant folders.
Advise engineers, contractors, architects, consultants and the general public on various heating and hot water systems requirements.
Assist colleagues with design and technical queries that they may be unsure of.
Occasionally attend site to assist with ongoing problems.
Experience & Skills Required
The successful candidate will demonstrate the following:
Ideally, the applicant will have a sound domestic heating background with knowledge of basic design though this is not essential
Knowledge of emerging renewable technologies is also desirable but training on all the company’s products will be given
Underfloor Heating knowledge would also be beneficial
Can clearly demonstrate strong client and customer service skills
Excellent communication skills along with a clear and confident telephone manner.
What’s on Offer
Along with working for an established business with a great reputation, this position allows a flexi alternate working weeks from the office and home. In return you will have a base salary up to £35k, 20 days annual leave + bank holidays, Pension, Private health scheme and further progression within the business if desired. You will also be provided with the technical training across their product ranges and further development as opportunities become available to do so.
Salary:- Circa £38k basic salary
Location:- Swindon
Hours:- 39.5 hrs per week
Monday to Thursday 8.00 -17.00
Friday 8.30 – 17.00
Company:- The organisation are a leading UK Boiler, Heating and Renewable products manufacturer.
Diversity & Inclusion
Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly