Are you looking for a new Field Service Engineer role with a growing organisation? If so this role might be of interest to you.
Flowbird is the global leader in parking solutions; manufacturing, supplying, installing and maintaining the sectors most trusted payment kiosks for local authorities and private car park operators all over the world, and delivering a robust and market-leading software suite that supercharges car parks and connects historically static offline assets to an online audience of millions.
Field Service Engineers are the first point of face-to-face contact for our customers. They provide support to the Area Service Manager in the form of first line customer liaison, service and repair of Flowbird equipment as well as quality control of support activities. We are looking for an enthusiastic, energetic, and confident individual who can provide world-class customer service to our customers and partners. The role is operated on shifts with an alternating early and late shifts on a 4 day on 4 day off basis.
Role Detail
● Carry out on-site preventative maintenance and reactive repairs to Flowbird equipment to a defined standard
● Coordinating the prioritisation of all active response and scheduled calls to ensure that defined targets of response are achieved
● Carry out diagnostic tests, checks, and fixes on customers equipment through to resolution
● Contribute to a first time fix standard and client oriented approach focused upon the end users satisfaction.
Candidate Requirements
● A field service engineer with proven ability operating in the vending or transport industry, or similar.
● An electrical engineering background. A relevant electrical qualification, i.e., NVQ Level 2 or equivalent desirable
● A technical understanding of PCs and basic knowledge of Microsoft Windows operating systems
● A customer orientated approach is critical for this role
A competitive salary is on offer with a late shift allowance and lunch vouchers. A comprehensive benefits package is available including pension, life cover and medical heath cah plan