We are looking to recruit an administrator who will process all customer enquires onto the database to enable the estimating teams to prepare quotes for customers.
Duties:
Ensure that all key information is obtained in order to ensure the correct customer, project and consultant details are used, and avoid duplication's.
Ensure that the specification, drawings and schedules are in the correct format.
Liaising with internal and external teams to prioritise the workload and return dates accordingly.
Outbound calling customers to agree tender return dates when required.
Manage the email in box to ensure it is maintained and cleared at the end of every day
Allocating the work to the correct business stream and sub department ensuring workloads are accurate for the other departments.
Liaising with internal/external departments to ensure return dates are met, and more information requests are updated.
To assist with overflow calls from the Customer Service Telephone Team, providing accurate information to customers and representatives on products, prices and lead-times.
Provide excellent customer service, being helpful, courteous and professional always, going that extra mile to deliver a great customer experience.
Skills and person spec:
Experience of working in a customer orientated, fast paced service environment.
Excellent customer service skills.
Good negotiation and influencing skills.
Good organisation and time management skills.
Highly detailed in approach, with good problem-solving skills.
Self-motivated and able to maintain a confident, positive attitude.
Team player with the ability to inspire and motivate others
Good people, verbal and written communication skills.
IT confident, ideally with working knowledge of Microsoft Word/Excel or equivalent packages.
Benefits:
25 days annual leave including Xmas closure period, plus bank holidays.
Annual leave purchase scheme to add up to 5 extra leave days.
Generous contributory pension scheme where company will double contributions of up to 8% via salary exchange.
Life assurance
Eligibility to join and participate in the Group share save scheme.
Employee Assistance Programme.
career progression