Service Desk Analyst – (Service Desk, Active Directory, AD, Windows, Server, MS Exchange, o365, German Speaking, German) – Permanent – High Wycombe
Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client based in the High Wycombe area.
All candidates MUST be able to speak fluent German
Location: High Wycombe/Hybrid (2/3 days home working a week)
Salary: £32,500 per annum D.O.E
Skills/Requirements for the Service Desk Analyst:
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Previous experience in a similar role
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Must speak fluent German
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Extensive Active Directory
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o365 experience
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Experience of working with remote monitoring tools
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Windows desktop support versions 8 and above
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Any experience of Windows Server is highly desirable
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MS Exchange is highly desirable
Start date is ASAP for the Service Desk Analyst
The Service Desk Analyst will be responsible for:
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Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
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Being the first point of contact on the Service Desk.
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New Starters and Leavers administration from the technical perspective
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Working to and within already agreed SLA’s and KPI’s
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Providing Application Support when needed
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Providing high levels of 1st and 2nd line call fix where possible
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Reporting faults and maintaining logs on desktop and laptop numbers within the business
Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst
Service Desk Analyst – (Service Desk, Active Directory, AD, Windows, Server, MS Exchange, o365, German Speaking, German) – Permanent – High Wycombe