MMP Consultancy are working with a fantastic organisation based in East London to recruit an Admin Support Officer to work on an interim contract.
We are seeking an enthusiastic and organised professional with administrative skills. Supporting the team to provide services to the residents, you will be responsible for providing an excellent administrative and clerical service across the department.
Responsibilities:
- Developing and maintaining relationships with internal and external stakeholders to support the customers
- Assessing clients' needs to ensure effective delivery
- Advising and supporting the customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified
- Updating and maintain systems / records to ensure that information / data is kept up to date and accurate and that KPI's are met
- Ensuring that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation
- Providing full administrative support to the various teams within the service
- Manage and review service referral requests, rejecting, approving or seeking clarification where necessary
- Investigate and respond to client enquiries and complaints ensuring that timescales are met in line with key performance indicators and complaints policy
- Set up and maintain any databases, spreadsheets and systems as required
- Liaising with both internal and external stakeholders, to coordinate programmes of repair work improvements
Skills & Experience
- Ability to work independently, exercising good initiative and judgement
- Excellent written and verbal communication skills
- Ability to deliver excellent customer care and valuing diversity
- Working in a responsive repairs environment
- Excellent IT skills
- Experience in a role which has required good admin skills, including keyboard, telephone, IT and experience working with databases