Location: Can be remote with occasional travel to South East
Rate: £500 to £550 Per Day - Outside IR35
Contract duration: Initial 3 months
This interim opportunity for an experienced, UK based Service Owner is to work on a Government framework Contract and would effectively be taking on responsibility for managing the delivery of the BAU service.
Essential experience is someone who has plenty of experience in running IT System Services, not more general “services”.
Our client needs some assistance with elements of this in the short term, primarily facing off to client, day-to-day change/issue management, etc.
This role is aligned with the responsibilities of a Service Owner, following the DDaT (Digital, Data, and Technology) framework with additional activities to ensure the seamless delivery of operational services to customers.
The successful candidate will oversee the day-to-day management of software services, Cloud infrastructure (AWS and Azure), and applications, ensuring high levels of customer satisfaction and operational efficiency.
Key Responsibilities -
Service Delivery Management
Customer Engagement Management
Incident and Change Management
Performance Reporting
Collaboration and Communication
Continuous Improvement
Running IT System ServicesExperience required -
Proven experience in a similar Service Owner role
Extensive experience in running IT System Services
An understanding of service delivery into complex, multi-stakeholder organisations
Excellent stakeholder management and communication skills
Ability to analyse data and produce insightful reports
Strong problem-solving and decision-making abilities
Familiarity with ITIL or similar service management frameworks
Ability to work effectively in a fast-paced, dynamic environment
Experience in the software or technology industry
Certification in ITIL or similar service management frameworks
Knowledge of best practices in customer success and service delivery
Experience with Cloud infrastructure and application management
Experience of reconciling CI/CD and ITIL methodologies
If you have experience in the above areas - please submit your application ASAP to Jackie Dean at Jumar for an immediate response and informal discussion.
Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce