£18-25ph
8 Months initially
The Retail Team Leader for Countryside Services is responsible for overseeing and managing the retail operations across multiple countryside sites, including Shipley Country Park, Elvaston Castle, Middleton Top, High Peak Junction, and Tapton Lock.
The role involves ensuring high standards of customer service, maximizing sales and profitability, managing inventory, and leading a team of retail staff. The role will contribute to the overall visitor experience by providing a welcoming and efficient retail environment.
Sales and customer service:
Drive sales through effective merchandising, promotions, and excellent customer service.
Ensure all customers receive a high standard of service.
Handle customer inquiries, feedback, and complaints efficiently and professionally.
Monitor and manage budgets, aiming to meet or exceed sales targets and profitability goals.
Maintain accurate financial and sales records.
Prepare regular reports for management on sales performance, stock levels, and other key metrics. Team leadership:
Lead, motivate, and develop the retail team, ensuring high performance and job satisfaction.
Manage staff rotas to ensure adequate coverage across all retail locations whilst staying within budgeted salary costs.
Conduct regular 121s, training and performance reviews. Operational management:
Oversee day-to-day operations of the retail outlets, including opening and closing procedures.
Manage inventory, stock levels, and supplier relationships to ensure product availability.
Ensure compliance with health and safety regulations, retail standards, and company policies. Maintain clean, organised, and visually appealing retail environments