Hunter James Recruitment are assisting our client - a well-established organisation within the Commercial Vehicle (Automotive) industry with their search for a Workshop Manager to join their fantastic team within thier site in Portsmouth
THE ROLE:
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Day to day management of the Workshop and Service department
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Improve and optimize on standards / performance of the service team through effective performance management and development
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Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts
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Optimize and improve customer service standards and ensure the departments run in according with company standards and key performance indicators.
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Operating to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintain the company’s standard at all times
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Increase efficiency, effectiveness and profitability of the depots
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Regular review resources in order to meeting all servicing requirements to ensure that key performance indicators are met – consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
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Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
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Reporting directly to directors and keeping all parties updated with constant communication
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Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
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Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
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Advise on the need for investment if and when required within the depots
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Arrange and attend regular depot meetings to allow for a clear communication channel as well building great team relationships
THE CANDIDATE
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Experience in leading, managing and developing teams.
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Experience within the Commercial Vehicle sector is essential
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Excellent communication skills at all levels.
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Good Organisational Skills.
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An approachable personality
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Ability to focus efforts and prioritise work
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Attention to detail
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Client facing experience being able to manage client expectation
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Ability to work to tight deadlines under pressure
IN RETURN
The successful candidate will receive a competitive package plus great company benefits