Service Team Leader
Gloucester
Attractive salary, overtime extra, X 1.5 + benefits
Monday to Friday ( Days )
We are currently looking to recruit a Service Team Leader in Gloucester, this is a great opportunity to work for s national modern progressive organisation who really value their staff, building relationships and investing time and money in training programs and certification.
Job Responsibilities:
Service advisors are the critical link between customer and workshop, so ensuring you manage this relationship is key to this highly important role.
Dealing with customers and ensuring customer satisfaction.
Regularly and proactively keep customers up to date with progress on their vehicle.
Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
Produce accurate job cards, invoices, estimates and related information.
Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
Previous experience as a service advisor and/or service team leader is essential, as well as experience of using Key Loop. Skills and Qualifications
Communication - It sounds simple, but communication is at the heart of this role. You need to love being a main point of contact and take pride in ensuring your customer and the team is up to date.
Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
Accuracy - In order to be reliable for our customers and colleagues, service advisors must have a great attention to detail.
Time management - When the phones are ringing, a customer is standing in front of you and perhaps a colleague needs you to, understand how to manage your time effectively, is essential.
Benefits
Working for an official Great Place to Work and UK Best Workplace for two years running.
Engagement Awards.
Access to 100s of employee perks on Perkbox.
Auto-enrolment pension.
A day off for your Birthday.
Enhanced Maternity and Paternity policies.
WeCare from Canada Life (EAP with 24HR Online GP access and second Medical Opinion).
Annual appraisals programme and progression opportunities.
Manufacturer training and access to our in-house training hub.
Long service recognition which includes additional annual leave.
Branded uniform (front of house staff).
Death in service benefit.
Ongoing investment in company facilities and working environments.
23 days of annual leave per year plus Bank Holidays. If you would like to work for a modern progressive National company with great benefits and a forward looking progression model please apply with an updated CV or call ISQ Recruitment on (phone number removed)