Job Title: Business Support Manager
Job Type: Permanent, Full time 40 Hours per Week
Location: Norwich, Norfolk surrounding areas
hours of work: Full time 40 Hours per Week
Start Date: Immediately
Salary: Up to £45,000 per year + Benefits
We are recruiting on behalf of our client within the Care Industry for a Business Support Manager, the role will require the candidate to work between sites and the office therefore must be a driver. The ideal candidate will have extensive knowledge within the health & social care sector including CQC compliance, line management and strong business acumen. The successful candidate will deliver high-level support to the Board and Registered Managers working closely with the homes.
ROLES AND RESPONSIBLITIES
Ensure high levels of care within the homes, as evidenced by internal and external inspection outcomes
Managing internal audits, service standards, compliance and delivering agreed KPI’s
Oversee day to day operations management of the care homes monitoring recruitment processes and turnovers
To stay current and updated with CQC regulations, update home managers and conduct regular CQC key line audits
Conduct monthly audits and site visits to each home
Ensure care homes are safe and best practices are embedded and adhered to
Ensure all services are compliant with all internal and external policies and procedures
Work closely with other departments and MDT’s
Act as the Information Commissioners Office Lead for the group, ensuring communication and all training for staff
REQUIREMENTS FOR THE ROLE
Clear and enhanced DBS
Understand IT service requirements for Care Homes maintaining and training relevant staff in correct use, including GDPR
Possess overall knowledge of profit & loss
Knowledge of business management including financial reporting and payroll reports
Understanding policy, planning and strategy
Ability to develop, implement and review policies and procedures
Ability to oversee budgeting, reporting and auditing
Understanding of regulatory documents
Drive a culture of excellence and keep team members engaged
Ability to develop and maintain affective working relationships
Passion to deliver outstanding care in an rewarding and sometimes emotionally challenging environments
IN RETURN OUR CLIENT CAN OFFER
5 weeks holiday + 1 additional day per full year employed (max 7 weeks)
Staff Pension
Profitability/commerciality bonus (per site) £2.5k
CQC Ratings Target (per site) £1.5k overall good £3k overall outstanding
New service opening/commissioned (per service) £2.5k
Private medical insurance
Please call our Healthcare team on (phone number removed)
INDHC22