IT Support Analyst - Watford
Office 365 - Exchange - Active Directory
x3 days in office - £35,000
Are you passionate about technology and eager to support a leading IoT service provider in Watford? Our client, a private equity backed & leading company in the IoT space, are seeking an IT Support Analyst to join their dynamic team. If you have a strong background in Microsoft Office 365, Exchange, Active Directory, and Windows Server, this could be the role for you.
Key Responsibilities:
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Provide comprehensive IT support and management for internal technology systems.
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Manage and maintain Microsoft Office 365, Exchange, Active Directory, and Windows Server environments.
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Troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.
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Collaborate with the IT team to implement and maintain security protocols.
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Deliver excellent customer service and support to internal staff, both in-person and remotely.
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Document and maintain accurate records of IT systems, procedures, and support activities.
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Be proactive in resolving your IT support calls and help your team do the same to prevent repeat issues.
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Write and review change requests to ensure only well-planned changes are carried out.
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Regularly update internal and external customers on the status of your work.
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Participate in projects that keep CSL's technology evolving.
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Handle issuing, returns, replacements, and support for hardware, and keep records up-to-date in the CMDB/Asset database.
Key Skills and Qualifications:
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Proficiency in Microsoft Office 365, Exchange, Active Directory, and Windows Server.
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Excellent problem-solving abilities and attention to detail.
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Strong communication and written skills, with the ability to explain technical concepts to non-technical users.
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Ability to work both independently and as part of a team.
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Previous experience in an IT support role is preferred.
If you are a proactive IT professional with a passion for technology and a commitment to providing exceptional support, we would love to hear from you.
Click APPLY and a consultant will be in touch