Hybrid Recruit are seeking an experienced Service Controller to work for a well-established and reputable hire company based in Normanton.
The main job function of a Service Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.
Responsibilities:
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Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
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Communicating with customers via phone/email and giving regular progress updates on repair status.
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Ensure downtime is kept to an absolute minimum and escalate where necessary.
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Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
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Interact closely with other departments, in particular, finance, workshop and sales.
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Provide a high level of accuracy and detail on all records created within Syrinx.
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Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
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Follow company’s Employee handbook policies and procedures.
Requirements:
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Excellent written and verbal communication skills.
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Excellent attention to detail.
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Well organised and strong planning skills.
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Solid knowledge of Microsoft Office programs.
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Previous customer service experience.
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Prior vehicle knowledge is desirable, but not essential.
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Good interpersonal skills.
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Problem solver with ability to work well under pressure and to tight deadlines.
In Return, you will receive:
Should you be interested in this Service Controller role, please click "Apply now!" with an up-to-date CV