Complaints and Compliance Assistant
Location: Exeter (Hybrid/Remote after initial training)
Salary: £26,000 to £30,000
Are you passionate about making a difference and ensuring fairness? Do you want to be part of a dynamic, growing company that values innovation and employee well-being? If so, we have an exciting opportunity for you!
Why You’ll Love Working There:
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Generous Time Off: Enjoy 27 days of holiday plus your birthday off.
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Comprehensive Benefits: Including a bonus, up to 10% employer pension contribution, free health insurance, income protection, life cover, and more!
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Supportive Environment: Join a small, friendly team in an award-winning Exeter company.
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Flexible Work Options: Hybrid and remote work available after initial training.
Your Role:
As a Complaints and Compliance Assistant, you’ll play a crucial role in enhancing customer experience and ensuring operations are top-notch. You will:
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Investigate and Resolve Complaints: Approach each situation with empathy and fairness.
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Communicate Effectively: Draft clear and formal letters to convey decisions.
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Maintain Records: Keep thorough documentation and generate insightful reports.
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Support Senior Management: Provide valuable data and reports.
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Ensure Compliance: Monitor and update compliance documents and recommend improvements.
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Conduct Audits: Ensure clear and fair communication across the board.
What You Bring:
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Experience: Financial services or insurance knowledge is a plus.
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Fair Judgment: Ability to objectively assess information.
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Detail-Oriented: Excellent written communication skills.
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Customer Focused: Strong communication and customer service abilities.
Why Apply Now?
- Growth Opportunities: With ongoing training and development, you’ll have the chance to advance your career within this expanding organisation.
Transform your career and make an impact. Apply now and become part of our clients innovative and supportive team