Fortis are working with a great IT service provider to recruit a technical engineer to join their team. The role will be a mixture of office based (Amersham), client based and home based. You will be a strong communicator and have excellent customer service skills. You will be troubleshooting a wide variety of technical issues whilst handling 1st – 3rd line tickets.
This position would suit someone who has experience in 3rd line support working for a service provider working with multiple clients. Due to the location of clients having your own transport will be advantageous.
The Role
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Handling 1st, 2nd and 3rd line service issues
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Conducting network diagnostics
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Troubleshooting a variety of technical issues
Technical Requirements
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Microsoft 365 administration and configuration (Entra/SharePoint/Exchange etc.)
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Microsoft Active Directory, DNS and Group Policy
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Microsoft Windows desktops and servers installation and administration
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Networking: IP addressing and routing, switches, VLANs, wireless networks
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Network security (firewalls and filtering) installation and administration
The technical engineer will need to be able to prioritise tasks and organise solutions.
If you have worked for an MSP in a support / service role and are looking for a new challenge where you will be able to grow and develop please apply now to find out more.
Key Words – 3rd line support – MSP – Microsoft – service desk – customer focused