Stafforce are recruiting for a London Premier Customer Care Consultant to support a large international retail business. You will be working with our client, a large unique business offering multi brand in season, off season and online flagship stores, based in Charlton, South East London.
London Premier Customer Care Consultant:
Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
Ensure exemplary levels of customer service are displayed at all times
Take responsibility to improve product knowledge and advise customers on purchases
Take every opportunity to up-sell and accessorise outfits and perform against targets set by Premier management
Understand individual and team KPIs and strive to exceed target set for telephony quality, sales and productivity
Liaise with other departments as necessary to meet customer demands
Anticipate, identify and resolve problems that could delay the release or movement of shipment
Manage workload effectivelyWhat strengths are we looking for?
Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
A genuine interest in fashion and current trends
Ability to display clear and positive communication skills
Ability to use own initiative and proven track record of having solved problems successfully
Self Confidence
Ability to work under pressure in order to reach customer SLA's
Customer First approach
Excellent team working skills and individual work ethicWhats in it for you?
Starting salary for an London Premier Customer Care Consultant of £25,642.50 per annum
Weekly pay
Training and potential long term opportunity
Modern offices and ability to work from home
24 hour GP access and retail/gym membership discounts through an online portalHours:
5 hours a week, 5 out of 7 days between the hours of 8.30am - 9.30pm.S87