Location: Leeds, UK
Salary: £35,000 per annum
About Us: Join the team at Leeds' premier competitive socialising venue! Our venue is a vibrant hub where guests enjoy top-tier entertainment, exceptional service, and a high-quality food offering. We pride ourselves on creating memorable experiences that blend fun, competition, and gourmet dining.
The Role: We are seeking an experienced and dynamic Duty Manager to join our management team. You will play a crucial role in supporting the Assistant General Manager (AGM) and General Manager (GM) in the day-to-day operations of our bustling venue. This is a fantastic opportunity for a wet-led manager who is passionate about delivering outstanding customer service and driving the success of a high-energy, social environment.
Key Responsibilities:
Assist the AGM and GM in overseeing daily operations and ensuring the venue runs smoothly.
Lead, motivate, and manage a team of staff to deliver exceptional service.
Maintain high standards of food and beverage service, with a focus on our high-quality food offering.
Ensure compliance with health and safety regulations and licensing laws.
Handle customer inquiries, feedback, and complaints efficiently and professionally.
Monitor and manage stock levels, ensuring accurate recording and ordering.
Implement and oversee promotional activities and events to enhance guest experience.
Maintain the cleanliness and presentation of the venue to the highest standards.Requirements:
Proven experience in a wet-led management role within a fast-paced hospitality environment.
Strong leadership and people management skills.
Excellent communication and customer service skills.
Ability to work flexibly, including evenings, weekends, and holidays.
A proactive and positive attitude, with a passion for delivering high standards.
Knowledge of health and safety regulations and licensing laws.
Experience with managing budgets, stock control, and ordering processes.What We Offer:
Competitive salary of £35,000 per annum.
A dynamic and fun working environment in one of Leeds' leading social venues.
Opportunities for career growth and professional development.
Staff discounts on food, beverages, and activities.
A supportive team and management structure.How to Apply: If you are an enthusiastic and driven individual with a passion for hospitality and a flair for management, we would love to hear from you