Our client in central Bristol has an opportunity for a Customer Service Advisor to work on a 12-month Fixed Term Contract and join the team asap!
This is a full-time role, working 35 hours per week Monday - Friday. You will be required to work a 7-hour shift between 08.00 am - 6.00 pm. (e.g. 8 am - 4.00 pm / 9 - 5 pm etc).
The role will be office-based x 3 days per week, with flexibility to work remotely x 2 days per week.
Holidays are 25 days plus Bank Holidays. You will receive other benefits including:
- Contributory pension (up to 12%)
- Private Medical Insurance (applicable after probationary period)
- Various discounts on retail, hospitality, fitness as well as training courses
- Regular socials including, Summer and Winter parties
The salary on offer is circa £23,000 per annum (depending on experience).
The Job Role
- Being the primary point of contact for customer queries via telephone, email, and post.
- Conduct administrative tasks for both new and existing clients.
- Take ownership of resolving customer concerns and non-statutory complaints, record statutory complaints, and coordinate with other departments as needed.
- Ensure you offer professionalism in interactions with both colleagues and customers, with a strong emphasis on adhering to the principles of Treating Customers Fairly as well as integrity
- Process payments via direct debit and card transactions over the phone.
- Enter data with accuracy and efficiency, ensuring that customer records are continuously updated.
- Maintain secure and accessible records of all customer correspondence.
The Person
- Previous telephone-based customer service experience is a must!
- Experience within financial services / insurance is an advantage but not essential
- Ideally you will have previous contact centre experience, or experience and ability to work within a fast-paced working environment, and manage high call volumes
- Friendly, caring and dedicated in your approach
- Enjoy working as part of a team
Please apply