2ND Line Service Desk Engineer
£30,000 + 3K Car allowance
Excellent Package
Newcastle
Role, Duties & Expectations
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Provide high quality desktop, server and cloud support
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Demonstrate the ability to troubleshoot complex environments
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Provide clear advice and guidance to clients for improving their working environment
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Be seen as a trusted advisor on service issues and be able to communicate to every level within a business
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Communicate with 3rd party providers including hardware and application vendors to resolve multi-party issues
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Ensure workload is managed to deliver the service within clearly defined SLAs
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Ensure accuracy and completion of data entry based on incidents and problems
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Own transport is essential as occasional onsite customer visits will be required
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Some 24/7 on call cover maybe required
Skills, Qualifications & Experience
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Proven track record of providing Line 2 service desk support from a Managed Service Provider background
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Have a strong MSP background and a minimum of 4 years’ experience providing support to multiple customers
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Have the confidence to hold conversations with customers assisting technically in service reviews
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Ability to troubleshoot Windows Desktop Operating systems and Microsoft Office applications
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Support Windows Server operating systems and Exchange on-premises environments
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Complete understanding of Active Directory, Group Policies, DNS and DHCP
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Strong knowledge of AntiVirus, Anti Ransomware and Security best practices
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In-depth understanding of the Office 365 platform and security services
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Good level of knowledge of Microsoft 365, Azure VMs, Firewall, Backup and Configuration
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Ability to troubleshoot Virtualised on-premise environments including Hyper-V and VMware
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Knowledge of and ability to monitor and troubleshoot Backup technologies
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Good understanding of Networking technologies with the ability to troubleshoot from desktop through to LAN, WAN and hosted services
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Understanding of the ITIL framework and basic principals
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Good understanding of commercial aspects of service agreements
Package & Benefits:
Career progression
UNLIMITED holidays
Plus your Birthday off
One day per month allocated for CPD Training
All Microsoft certifications FREE!
Shifts covering Monday – Friday 8am-4.30pm / 9:30am-6pm
Charity Days to support causes important to you
Staff referral scheme, (earn £500 for successful placements)
Regular social and fundraising events
Free fruit – get your 5 a day on us in the office!
Free onsite parking at head office
If you are interested in this role or would like to discuss this role in more detail, click “apply” and we will be in touch if your application is suitable. If you haven’t been contacted within 7 days, please consider your application unsuccessful