Job Title: Customer Service Officer
Location: Twickenham (Office based)
Remuneration: Hourly rate £15.17 paye
Contract Details: Temporary Contract, 3 months, 36 hours
Responsibilities:
Provide exceptional customer service via phone for the Public Sector team
Respond promptly and professionally to inquiries, providing accurate information and resolutions
Demonstrate empathy while guiding customers through the voting process
Accurately record customer interactions and details of inquiries for future reference
Collaborate with other team members to ensure efficient and effective service delivery
Stay up-to-date with election regulations and procedures to provide accurate information to customers
Utilise various systems and tools to process voter requests and update voter records
Proactively identify and escalate complex or sensitive inquiries to the appropriate team
Contribute to continuous improvement by providing feedback and suggestions to enhance customer satisfactionWe are seeking a motivated Customer Service Officer to join our dynamic team. If you thrive in a fast-paced environment and have a passion for delivering top-notch customer service, this role is for you!
🌟 What we offer:
Competitive hourly rate £15.17
Temporary contract for 3 months
Full-time working pattern, 36 hours 👍 What we're looking for:
Previous experience in customer service and contact centre roles
Excellent telephone communication skills
Knowledge of public sector processes and regulations is advantageous
Ability to multitask and navigate multiple systems simultaneously
Strong attention to detail and problem-solving skills
Empathetic and patient demeanour when dealing with customersJoin our team and make a difference in facilitating democratic processes! Apply now with your updated CV and let's shape the future together. #CustomerServiceOfficer #PublicSector 🗳️
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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