We seek 2 x experienced Customer Service persons who can join this small but very dedicated Customer Care team.
This as a fixed term 6 month contract and I am seeking 2 experienced customer services professionals to start ASAP
You will be supporting UK and Internatioanl clients and your duties could include:
Within a small and dedicated Customer Care team, you will be responsible for:
Responding quickly and positively to customer enquiries, by telephone or email, always following up and exceeding customer expectations
Processing customer purchase orders accurately and efficiently:
Liaising with the customer to confirm availability, pricing, shipping details etc to ensure that their needs are met and exceeded.
Collaborating internally with other departments regarding credit, stock, production lead times, shipping
Taking credit card payments
Raising proforma invoices
Calculating freight costs
Promptly communicating any changes to orders, both internally and externally: keeping customers fully updated with the progress of their orders.
Working closely with our UK and International Business Development Managers to help to win new business, grow existing business and maximise profitability.
Updating Sales Force CRM system with customer communications and information.
Ensuring correct pricing information and customer details are logged on Syspro ERP system.
Supporting the team with general administrative dutie
Knowledge/Experience
Proven customer focus and service background
Accurate data entry
Liaison with various departments key to manufacturing processes
Key account administration
Skills/Abilities
Strong interpersonal / communication skills
Confident and positive telephone manner (responding to calls from all over the world)
Excellent organisation skills
Accuracy and attention to detail
Customer focused problem solving
Computer literate – experience in using Microsoft Office, especially Word and Excel