Technical and Quality Advisor
We are recruiting for a Technical and Quality Advisor to join our Tamworth based client.
You'll be joining a manufacturer and distributor of genuine automotive Parts and Accessories, the company being a key subsidiary of one of the top 6 global automotive companies. Your role will be to support the dealer network in the resolution of technical enquiries, maintenance of parts master, quality inspections and the administration of supplier and dealer claims.
As a Technical and Quality Advisor, you will need to have/be:
Tangible experience of main dealer or aftermarket parts or service department experience
Customer-focused
An understanding of motor vehicle technology
Appreciation of quality standards and the ability to check components against engineering drawings.
Computer literate - Word, Excel and PowerPoint
Well organized, adaptable and able to prioritize
Self-motivated
Ability to work under pressure with minimum supervision
Excellent communicator at all levels
Dealer handlingDetails:
Salary: Up to £32, 500 + £1,610 lunch allowance (in addition to basic salary)
Working Hours: Monday - Thursday 9.00am - 5.30pm and Friday 9.00am - 3.00pm
Location: Tamworth
Duration: PermanentRole of Technical and Quality Advisor:
Technical enquiries via Dealer Communication System and telephone
Identify quality issues, liaise with suppliers and put actions required for resolution in place.
Submission of claims to suppliers
To oversee the return logistics process
Assist in administering the hassle-free returns program
Maintain the UK Parts Master regarding part and kit number creation, super-session and pricing to preserve the integrity of the system
Assist with dealer training
Dealer site visits
Audits of transport depots
Providing overview & standards regarding information required for external suppliers
Overseeing the quality of products returned via the car companies hassle-free returns program
Controlling dealer/retailer access to the WPC (Web Parts Catalogue)Benefits of working as a Technical and Quality Advisor:
Annual lunch allowance of £1, 610.00 per annum
20 days holiday plus bank holidays, rising by a day each year after 2 years' service to a maximum of 28 daysAfter 6 months successful probationary period you'll also receive:
Hybrid working (up to 2 days per week)
Life Assurance
Group Income Protection
Enhanced employer pension contributions
Car scheme
Private Medical Insurance