Due to continued success, our Client is seeking an enthusiastic and highly motivated Sales Order Desk Coordinator to join their Operations team.
Working as part of a small team, looking after both UK and International Customers, the job holder will be responsible for managing the Customer Orders from receipt to despatch.
The Role
Provide initial contact for Customer Sales Order queries, whilst ensuring responses are professional and timely.
Process and enter Customer Orders within a measurable turn around time, and with the highest levels of administrative accuracy.
Monitor delivery commitments to Customers and progress any orders which are at risk of not meeting promised dates.
Communicate with many internal Departments – Production/Purchasing/Logistics/Technical Support etc. to ensure any queries or problems with Orders are smoothly dealt with.You will be a highly motivated, team player that is committed to providing excellent customer service and to.
Load sales orders onto the business (ERP) system
Process despatch notes
Calculate delivery dates
Process delivery confirmations for customers
Communicate with customers to respond to delivery queries
Work with the Purchasing and Logistics teams to resolve supply issues
Experience and Skills
Computer literate
Organised
Calm under pressure
Enthusiastic
Motivated and hardworking
Good communication skills – both verbal and written