At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you!
More about your role
This role is based in Lancashire allowing you to collaborate with the Housing team. As we move into our new ways of working, we are trialling hybrid working, allowing you to split your time between home and the office in Preston. You will primarily support the Tenancy Enforcement and Communities Teams, but may be asked to support other teams across the business.
In this role you will provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customer via the phone and email, delivering a high quality of customer service throughout.
Your role will cover a number of administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers and within internal departments enabling us to provide high-quality customer service and administrative support
Essential criteria - have experience performing admin duties, written and verbal communication, experience in a customer focused role
At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Basic DBS check is mandatory for this position.
For a full list of duties please download the attached Job Description
More about you
To be successful in this role you will have a good administration background and possess excellent customer service skills. With a ‘Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment
You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
Competitive salary, with a salary review yearly
Pension with matched contributions up to 7%
Excellent holiday package – 35 days annual leave with the option to buy or sell leave
Cashback plan for healthcare costs – up to £500 saving per year
A bonus scheme for all colleagues at 2%
Training and development
Extra perks including huge discount
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on (email address removed).
If you are a recruitment agency please note we operate a PSL and do not take cold calls