A large IT support company in the heart of London is seeking a dynamic Service Desk Manager to lead an IT support team. With the opportunity to work with renowned companies, each day presents unique challenges and opportunities for growth!
THE JOB:
Overall, you will be responsible for a team of service desk engineers, ensuring procedures and best practices are followed and managing the team members' day-to-day needs. This includes:
- Supervision of the team whilst maintaining a hands-on approach to incident management
- Completing reports
- Ensure team and business level KPIs are met
- Analyse workloads against resources to maintain desk coverage and service levels
- Pro-actively undertake call analysis
- Provide performance appraisals and objective setting.
Hours include shift patterns and are available for weekend work and out-of-hours escalation when required.
KEY SKILLS & EXPERIENCE:
- Proven Servicedesk Manager experience
- Previous experience managing a team of 25+ employees
- Technical understanding of system, network and server-level problems
- The ability to motivate and inspire a team, and embrace new ideas and challenges
SALARY & BENEFITS:
- £45,000 - £60,000, dependent on experience
- Private Medical Insurance
- Exposure to multiple clients and technology
- A mobile phone allowance
- Variety of team events
- An employee referral bonus
- Paid time to volunteer for charity work or take part in not-for-profit activities
- Professional development and training
This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Please apply today by sending your CV.
No overseas applicants, please; visa applications will not be considered.
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