Do you have an interest in IT? Are you looking for a career in IT? Do you have Customer Service Experience? If so this role could be for you.
Flowbird delivers solutions for smart cities on the move. Active in 60 countries and our Smart Transport solutions can be seen in world-class cities including London, Edinburgh, Paris, New York, Sydney, Rome, Brussels and Toronto. Our systems and equipment already facilitate management and mobility processes in more than 5,000 cities.
We currently have a vacancy for Service Desk Technician to join our team based in our Poole office. You do need to have specific IT Service support expereince, but you would need to be IT savvy with experience dealing with customers.
Responsibilities ∙
.Log and monitor incidents from a range of communication channels and ensure that the appropriate action is being taken to meet SLA.
∙ Update customers by telephone, e-mail or portal on the progress of a support call or to ask for additional information.
∙ Carry out remote diagnostic tests, checks and fixes when incidents are logged by customers.
∙ Build strong relationships with customers, partners, suppliers and internal colleagues