A great new permanent opportunity to join a fast growing, dynamic energy, data and technology business located in Surrey as Account Support. This is a great way of utilising your currently skills while learning new skills and developing yourself and your career.
The role is to provide support to a Senior level Account Manager who looks after a number of larger and very important customer accounts. The main duties are to include; attending customer meetings alongside the Account Manager and this can be on Teams or face to face meetings. There may be an occasional over night stay required and all expenses are covered.
Processing of orders using a bespoke inhouse CRM System, checking and update of orders, managing the main accounts email inbox and speaking with customers directly about customer account queries.
You will be experienced with Excel and able to perform V-look ups and pivot tables and ideally have experience in administration/customer service or sales administration type role.
You will be required for the first three months to attend the office daily to complete training. Then thereafter, there is an opportunity to work from home two days a week.
Fantastic training, great company benefits and a positive team and working environment. There is also an opportunity to earn an annual bonus based on personal objectives.
Plenty of local parking available and close walk to a train station.
Skills/experience/attributes:
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Ideally one year experience working within an administration/customer service role
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Experience of working as sales or account administration is desirable
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Experience of working within the Energy or Utilities sector is highly desirable
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Good experience of Excel, but also Word and Outlook
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Knowledge of PowerPoint is nice to have
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Outstanding customer service experience
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Strong communication skills both verbal and written
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Comfortable and confident to ask questions
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Confident to speak with a business customer on your own in the future
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Shows initiative
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Analytical
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Organised and pro-active
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Experience of working on in-house systems is useful
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Enjoys working as part of a team but also happy with working unsupervised