2nd Line Engineer
Burnley, UK
£27,000 - £30,000 + Oncall & Overtime
Company Overview:
Due to our continued success, we are seeking an experienced 2nd Line Engineer who is eager to take the necessary steps to progress into a 3rd Line Engineer role.
Role Overview:
This is an exciting opportunity for a dedicated and skilled 2nd Line Engineer to join our team. With a detailed development plan and funded training programs, you will have the chance to obtain certifications and develop your expertise, with a vision of quickly advancing to a 3rd Line Engineer position within 6-12 months.
Key Responsibilities:
Act as a point of escalation for the 1st line team, supporting their development and resolving complex technical issues.
Take full ownership of technical issues, ensuring SLAs are met and ITIL best practices are followed.
Communicate effectively with internal and external users/teams.
Maintain strong working relationships with third parties and vendors.
Travel to client sites when required. (a somewhat rare occurrence)
Write detailed documentation for complex issue resolution.
Proactively utilize monitoring tools to prevent issues before they arise.
Be a part of an oncall rota providing OOH support to the customers. (bonus and overtime paid)
Desired Technical Exposure:
Active Directory, Group Policies, Azure AD
Exchange – Office 365/Microsoft 365
DNS, DHCP, TCP/IP, WAN/LAN, VPN
Windows Server 2016+
InTune/EndPoint
VMware/Hyper-V
Basic Networking
Scripting – PowerShell/Bash, etc.
Backup Solutions – Veeam or similar
Ideal Candidate Profile:
Experience working with a diverse range of technologies.
Passion for managing and scaling infrastructure across on-premises and cloud environments.
Willingness to travel to the office and client sites as needed.
Strong problem-solving skills and a proactive approach.
Excellent communication and interpersonal skills.
Aptitude for learning and a drive to obtain certifications.
What we Offer:
A detailed development plan and training programs with the vision of obtaining certifications, all funded by the company.
The opportunity to progress to a 3rd Line Engineer position within 6-12 months.
A supportive and collaborative work environment.
The opportunity to have a voice in helping to shape the practice and the tech/products we work with.
If this opportunity is of interest and you meet most of the requirements above, apply now