We are looking for an experienced Internal Account Manager to join our Clients team who are a leading supplier of plastics. The successful candidate will be responsible for managing and developing existing customer accounts, as well as identifying new business opportunities as well as having a passion for helping others and a drive for providing exceptional customer service.
Objectives of this role
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Serve as the main point of contact in all matters related to client concerns and needs
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Build and strengthen client relationships to achieve long-term partnerships
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Maintain accurate client records, keeping track of any contract updates and renewals
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Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Responsibilities
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Manage and develop existing customer accounts Identify new business opportunities
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Work closely with the external sales team to ensure customer needs are met and exceeded
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Provide excellent customer service Maintain accurate records of customer interactions and transactions
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Prepare reports on account status
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Attend trade shows and other industry events as required
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Handle inquiries and requests from customers and address their needs
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Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
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Meet regularly with other team members to discuss progress and find new ways to improve business
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Generate progress reports for clients and senior leaders within the organization
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Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Qualifications and Skills:
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Proven experience as an Internal Account Manager or similar role
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Excellent communication and interpersonal skills
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Strong organizational and time-management abilities
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Ability to work independently and as part of a team
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Proficient in Microsoft Office
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Experience with CRM software is a plus