Service Coordinator
Location: Solihull, Ravenclaw Way
Salary: £27,500 - £32,500 dependent on experience
Permanent
Full Time Monday – Thursday 08:30am – 17:00pm and Friday 08:30am – 16:30pm
Come and join our Whale Family!
We are looking for a Service Coordinator to join our team, you would be the first point of contact for all customer inbound enquiries, coordinate with engineers, customers and suppliers to ensure jobs are completed on time in line with customer expectations, service level agreements and internal KPI’s.
If this sounds like you, keep on reading!
As a Service Coordinator, some of your key duties and responsibilities include:
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Be the first point of contact for enquiries, queries and disputes via phone and email
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Populate and maintain effective planner to ensure works are completed on time
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Proactively manage all “units down” to ensure they are returned to service in line with expectation
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Speak with engineers daily via phone
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Ensure all customer concerns are logged using appropriate process
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Ensure engineers work sheets are processed and sent to customer with invoice as required
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Manage purchase order numbers to ensure suppliers and customer invoices are paid
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Manage customer portals and ensure they are up to date and compliant
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Source parts when required for service repairs and preventative maintenance jobs
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Review and raise credits when required within authorisation limits
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To produce contract specific reports and participate in review meetings where required to analyse current service measures and performance
What we are looking for:
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Ensure business values and processes are adhered to
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Ensure you comply with all required Safety, Health, Environmental and Quality processes
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Good communication skills and the ability to work on your own initiative
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Computer Literate including all MS Office Applications
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Strong organisational, process and project management skills Previous experience of a customer service role advantageous
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Excellent written and oral communication skills
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Excellent telephone manner and technique
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Able to work both in a team or individually
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Good telephone manner and ability to handle calls from customers at all levels
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Ability to complete high volume of work activity
What we can offer you:
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Competitive company pension scheme
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Life cover of 4 times your salary from day 1 of employment
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Private medical insurance (BUPA)
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Comprehensive bonus structure
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Opportunity to join share ownership scheme
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Generous sick pay
We reserve the right to close this vacancy early if it is deemed that we have received enough suitable applications. On this basis, we would encourage you to apply as early as possible