Sales CoordinatorLocation: Nottingham Salary: £25,000-£26,000 plus bonus & flexible benefits package including up to 27 days holiday (Plus additional annual leave purchasing scheme)Sector: Packaging distribution The Company We, the UK’s largest packaging distributor have an exciting opportunity for an experienced internal sales professional to join our team based in Nottingham. We are a committed equal opportunities employer that champions ‘dignity in the workplace.’ Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Appointing and nurturing sales talent across our business is key to our continued growth. The Sales Coordinator Role Sales Coordination is a key part of what we do, providing the crucial ‘bridge’ between our customers and our internal purchasing, logistics and external field sales teams. This fast-paced, multi-faceted role will see you handling inbound customer enquiries and processing sales orders. In addition, you will assist the external sales executives and generate some outbound activity to help develop customer spend and identify new opportunities. This position is wholly office based and focussed upon customer engagement. You will be focussed on understanding customer needs, to ensure opportunities are realised and first-class service is provided at all times. On this occasion we are seeking to hire someone on a full-time basis, working Monday to Friday. Sales Coordinator Key Duties
Conduct sales activity, proactively developing existing accounts by identifying and seizing opportunities for up-selling and cross-selling across the product portfolio.
Utilise Dynamics CRM to diligently follow up on all new and existing sales leads, enquiries, and quotations.
Take initiative to contact lapsed and underutilised accounts to promote the breadth of Macfarlane’s product and service offerings.
Conduct proactive sales calls to explore opportunities for new business, generating valuable sales leads.
Handle customer queries and orders whilst always maintaining exceptional levels of customer service.
Collaborate closely with Sales Executives, providing them with necessary support and assistance.
Collaborate with credit control to promptly resolve queries, engaging with customers when necessary.
Process all sales administration and customer orders accurately, efficiently, and in a timely manner, utilising the relevant systems such as CRM (MS Dynamics) and E7.
Foster and maintain a comprehensive knowledge of all packaging solutions, actively sharing insights and expertise with colleagues.
Liaise closely with purchasing and logistics teams locally to ensure accurate product ordering at optimal prices and uphold a delivery schedule as expected by our customers.
Do you have the correct profile? We know that this role will ideally suit an experienced internal salesperson who can demonstrate a good track-record of success in a similarly fast paced position. That said, it’s often about character and personality. So, if you fancy a varied role where you can showcase your charisma in charming our customers and you’re not afraid to make outbound calls, we would love to hear from you. You will need to learn our internal systems (CRM etc.) but that goes for anyone, and we will provide full training. It is however vitally important that you have an impeccable telephone manner (friendly and professional) coupled with strong administration skills. It also helps if you are commercially aware, and target driven. It also helps if you are commercially aware and target-driven, as there is good scope to earn additional bonus within this role. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. Our Benefits We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: -
25 days annual leave (rising to 27 days with service) plus all public/bank holidays
Additional Holiday purchasing scheme (run annually)
Contributory pension scheme
Free parking at the majority of our site locations
Annual (company paid) volunteering day
Range of company cars or cash allowance (including hybrid/electric) for qualifying job roles
Employee assistance program to support & advise with well-being & any issues
Extensive range of training/development & potential progression opportunities
Employee discount scheme (discounts on several major retail/leisure brands)
Simply Health/Dental Cover option or BUPA cover for qualifying roles
Enhanced HR policies relating to various employee rights & entitlements
Long service awards (5-40 years)
Charitable giving options
Financial support with eye-tests/purchasing glasses (DSE users only)
O2 Mobile discount scheme (up to 25% off)
Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies)
Your future with us Here at Macfarlane Group, you truly have the potential to shape your own future and set your own ambitions. We are a large group company where internal promotion and mobility is a key feature of our success. Through tailored career plans, we provide a wide range of structure training & development pathways, utilizing both inhouse expertise to share knowledge and the best-in-class external training partners. There is potential access to management & leadership development, and we work closely with recognised, accredited bodies including the Institute of Leadership & Management (ILM) & the Institute of Sales Professionals ISP). So there really are no limits to where your journey within Macfarlane Group may take you. How to apply/next steps This is an urgent appointment whereby we will be working to identify and review the best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports ‘hybrid working’ where possible and we often conduct our first stage interviews via video. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful. NO RECRUITMENT AGENCIES PLEASE