Are you a motivated and experienced leader with a strong background in the mortgage market?
We are looking for a dynamic Team Leader to oversee a team of 8 Advisers and ensure they deliver exceptional service to our members.
Key Responsibilities:
Lead and develop your team to provide outstanding service to both external and internal customers.
Drive continuous improvement in processes and procedures within the team.
Provide accurate and timely Management Information and maintain key management data in the CRM system.
Implement a robust training and development strategy to keep team knowledge up-to-date.
Handle escalated calls and complaints, ensuring satisfactory resolutions for members.
Plan and manage resources to maintain flexibility and adapt to changes in demand, supporting our contact, support, and adoption strategy.Contract: Permanent
Contracted Hours: Monday to Friday, 9am to 5pm
Hybrid Working: Work from home on Tuesday, Friday, and bi-weekly Thursdays
Salary & Benefits:
Base Salary: £30k-£35k
Benefits:
Management programme & qualifications
Life Assurance (8 times salary)
7% employer pension contribution
27 days holiday plus bank holidays
+1.5 additional days for wellness & celebration, with the option to purchase extra days
Electric Car Leasing Scheme
Free car parking
Social events and staff development opportunities
Annual bonus 5% of base salaryIf you have strong leadership skills and a solid background in the mortgage sector, we encourage you to apply and join our dynamic team