Job Specification: Mobile Phone Portfolio Manager
Location: London
Salary: £34,000
Our client, a global professional services organisation that provides consultancy, delivery, operations, and program management services to businesses. They are looking for a IT Mobile Phone Support Technician to join their team.
Role Purpose:
Manage the company's mobile phone portfolio for the London region. This includes ordering, setting up, distributing, and maintaining mobile phones and related databases.
Key Responsibilities:
-
Oversee mobile phone management for new joiners, leavers, and existing staff.
-
Facilitate the onboarding process by ordering mobile phones and SIMs for new employees.
-
Coordinate mobile phone and SIM deliveries.
-
Update internal databases with new product information.
-
Set up mobile phones and activate SIMs via the EE web portal.
-
Distribute mobile devices to new starters on their first day.
-
Collect and process returned devices from departing employees.
-
Manage and document the disposal of retired devices.
-
Follow helpdesk protocols for lost, damaged, or defective devices.
-
Address mobile phone queries and troubleshoot issues.
-
Provide technical assistance in person, by phone, chat, or email.
-
Respond to helpdesk tickets via the internal Fresh service system.
If this is a good fit. Get in touch