The opportunity to join a leading Scientific Data and AI Company, specialising in life sciences. Embrace the chance to be at the forefront of technological innovation, working remotely from anywhere in Europe, while earning a competitive salary ranging from £75,000 to £90,000, plus a bonus and equity in the company (who have raised a total of £200M in the past 10 years).
As a dedicated Senior Customer Software Engineer, immerse yourself in a role that demands a blend of technical expertise and customer-facing experience. Engage directly with clients to resolve product-related issues, fostering strong relationships and ensuring high levels of satisfaction. Collaborate closely with account teams to enhance product adoption and customer contentment.
The role requires a tenacious individual to drive issues to resolution, crafting workarounds to unblock customers either independently or in partnership with product and engineering teams. Utilise your expertise to identify product and documentation enhancements, delivering them alongside the product and engineering teams.
The successful candidate will possess over 7 years of experience in customer engineering and SRE teams, with a proven track record of resolving technical support issues and escalations efficiently. Your troubleshooting skills will be put to the test with API and various types of integration at scale in AWS environments.
Your technical toolkit should include experience with CloudNative platforms, Micro-services, containerized deployments, Databases, NoSQL, Queueing Service, and Elastic Search. Proficiency in one or more scripting or programming languages such as Python, PHP, JavaScript, React, Go, or Java is essential.
Candidates must demonstrate an ability to debug software reliability issues in a distributed environment, coupled with excellent interpersonal and communication skills. A curious, collaborative, self-driven, and innovative mindset is key, along with the initiative to lead.
A Bachelor's degree in engineering or a related technical field is required. Life Science experience is highly desirable, adding value to your application.
Join a team where your skills in Python and AWS will be highly valued, and your contributions will make a tangible impact on the cutting edge of scientific discovery. Apply now to advance your career in a role that promises professional growth and the freedom of full remote work.
To learn more about this role or apply please reach out to (url removed)